Transform customer comms with PropertyFile

PropertyFile gives Alto’s property management software an extra edge.

Streamlining buyer, seller, landlord and tenant communications into one online journey, PropertyFile means happier customers and happier branches.

The best bit? PropertyFile is included with Alto as standard.


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A few benefits of PropertyFile

Save customer and agent time

PropertyFile is tailored to today’s customer, giving them an online solution to service their sale or tenancy

24-7 access for customers

Speed up processes by opening up comms to customers out-of-hours - without increasing email or call volumes

Reduced admin

All of your customer comms consolidated into your CRM, meaning less time spent duplicating tasks


Features for all your customers

Requesting viewings

Applicants can request a viewing in PropertyFile, at their preferred time.

See all your viewings

Agents get a single source of all viewings booked with them.

Progressions in the platform

Offers, and purchase and lettings progressions, all available in one place.

24-7 offers

Applicants can submit offers 24 hours a day, without the need to phone the branch.

Make maintenance easier

Easy reporting of maintenance issues in the platform.

Help tenants be self-sufficient

Help tenants resolve common maintenance issues in the platform, ensuring their issues are dealt with quickly.

Tenancy data access

24-hour access to information about tenancies, including key dates and inspections.

Key information fast

24/7 access to important information and documents, such as landlord statements.

Supporting landlords

Help landlords prepare for upcoming spend, if issues have been reported.

Identifying issues earlier

PropertyFile helps identify maintenance issues early, saving on long-term costs.

Visibility for vendors

Greater control over the sale of a vendor's property.

Assess property performance

Make informed decisions on the property’s performance.

Empower your vendors

Vendors get to access information about their sale, 24/7.


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