What will future customers expect from estate agents?

We exist in an ever-changing market where customers demand instant gratification.  So, in this always-on society, how are buyer and seller expectations shifting?

Delivering on what customers want is key for estate and letting agents.

Particularly if they want to retain market share and ensure profitability going forward. 

How will your estate agency keep up?

Meeting this challenge is the focus of our fourth episode in the Altogether series — a collection of bitesize videos giving expert advice and guidance for estate agents.

UK property markt expert Lexie Carducci is joined by Liz Whitaker-Street from Whitaker Seager and Alto’s Mark Freeman, to discuss how agents can adapt to meet changing expectations.

Watch what the experts say about the digital customer journey, virtual viewings and whether they are a good way to qualify buyers. 

Identify buyer and seller priorities 

Our panel also explores what the new consumer expectations are, and how tools like social media and cloud-based property management software help them to keep up.

Agents using property management software to look at floorplans of house

You can also download our exclusive Customer Preference Report, where we spoke to 700 consumers about what’s important to them when buying or selling a home.

The results show some fascinating trends which help to address four key questions for any estate agency. 

Watch the short video and download your takeaway document here.

Altogether: Watch the full series 

Each 10-15 minute episode in the Altogether series explores the key challenges facing estate agents today. 

Click here to register and watch our short video series — perfect for a morning coffee break or lunchtime training session:

  • Should I start my own estate agency? 
  • Building stronger estate agent teams
  • The Altogether customer data masterclass
  • What will tomorrow’s customers expect from agents?
  • What’s the future of estate agency?


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