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  • Case study

    Driving up efficiency for Kings Hill Properties

    Before using Alto, Kings Hill Properties (KHP) used a legacy system that had been in place since long before Be Chapman started in-branch. The system was unstable, and staff needed a solution they could rely on.

    New software essentials

    Reliability aside, KHP also needed property management software that would allow them to work from anywhere. 

    “We employ a lot of part-time workers and our full time workers are very dedicated. Having cloud-based software means staff can work outside of hours and flexibly when needed,” said Be. 

    It was also important to Be that staff members who work across different branches could easily access the business’s database, wherever they were based that day.

    KHP’s legacy software only allowed them to upload listings to portal sites once a day. In addition, simple tasks such as uploading photos were taking a frustrating amount of time. 

    “If we took photos, for instance, our old system would take about an hour to load photos and prepare a marketing brochure,” Be recalled. 

    This resulted in up to 10 hours a week spent creating brochures, limiting team productivity.

    Using Alto this process now takes minutes, and with a live feed to the property portals, everything is completed almost instantly – freeing up her staff to focus on other tasks.

    Improvements in daily behaviours

    Alto also helped KHP create a stronger brand experience for customers across its four branches, through consistent letter and brochure templates. 

    This also boosted staff productivity, removing the need for staff to create and edit their own letters at each milestone of selling or managing a property. This functionality also helped Be out too.

    Branches seamlessly working together

    Overall, KHP have seen huge benefits from their switch to Alto software. “Our old system to our new one is incomparable,” Be observed.

    “It’s very hard to quantify time saving, but it is hours per week. More than time saving, it has improved our professionalism and teamwork as branches can seamlessly work together.”

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    Alto saves us a lot of time with its auto-prompting letters and templates. It supports good team working and has a transparent history log if we need to look back and check things.”