Q1: How does Alto help lettings support teams manage high volumes of applicant, tenant, and landlord queries?
Alto centralises all enquiries and support requests in one place with clear ownership and live status visible to the whole support team. Because 90% of lettings applicants don’t proceed, Alto’s AI screening filters low-intent enquiries automatically — saving approximately 10 minutes per applicant and significantly reducing the volume that reaches support teams. For the queries that do come in, 72% are resolved on first contact.
Q2: Can Alto reduce the volume of repeat queries that lettings support teams receive from tenants and landlords?
Alto’s Keyflo client portal gives tenants and landlords direct visibility into their own application or tenancy — including key milestones, outstanding actions, and next steps. This self-service access reduces inbound status queries before they reach the support team. Combined with 35% less effort per let across the lettings workflow, the overall volume of reactive support contact drops significantly for lettings agencies on Alto.
Q3: How does Alto help lettings support teams coordinate with lettings and operations colleagues without miscommunication?
All teams work from the same property and contact records in Alto — support teams see what actions lettings or operations colleagues have already taken, and those teams can see what support has communicated to the client. This shared visibility is part of what drives Alto’s 95%+ client satisfaction score, and it’s the same infrastructure that lettings agencies rely on to maintain consistency across high-volume support environments.