Your team answers the phone knowing who’s calling and what they need. Every promise made on a call gets followed up, and you can finally put a number on the enquiries you’re not converting.
Alto Connect brings estate agency’s communications into Alto, with nobody writing a note.
Powered by Yo Telecom. Built for Alto.
Buyers call when they’re ready to book a viewing. Vendors call when they need reassurance. Landlords call to progress a deal. These are the conversations that turn an enquiry into an instruction, and your team has dozens of them a day.
Then the call ends, and almost none of it survives. Not because your agents are careless, but because the phone has always sat outside the CRM. Nothing they say on it lands anywhere near the record, the timeline, or the follow-up.
How Alto Connect fixes this
Alto Connect shows who's calling, whether they're a buyer, vendor, landlord, or tenant, which properties they're linked to, and their full Alto history, the moment the phone rings. 1 click opens the record. Agents can also dial any contact straight from an Alto Timeline without typing a number or switching apps, and Alto Connect records and logs that call the same way.
Alto Connect records and transcribes every conversation in real time, capturing key details, client intent, and next steps while the agent stays on the call. Agents can pick the relevant property from the caller pop-up mid-call, so everything files to the right record.
Alto Connect posts a summary into the contact record and the relevant property record at the same time, covering the key points discussed, the next steps your agent promised to take, the call outcome, and supporting notes. Follow-ups are captured before your agent has moved on to the next call, and every conversation stays searchable inside Alto. No separate storage, no exports, and no arguments about what was agreed.
Alto Connect turns the calls your team is already making into data you can manage, so the phone stops being the one part of the business you can’t measure.
“Alto Connect has transformed our business. It immediately preps us for every call, and the AI summary saves us so much note-taking time, up to an hour a day across fifty to a hundred calls.”
Yo Telecom is an Alto AI partner. AI telephony built directly into Alto. It gives agents caller context before they answer, records and transcribes every call, and posts summaries and next steps into Alto Timelines without anyone taking notes.
Everything you need to know
Alto Connect powered by Yo Telecom is AI telephony built directly into Alto. It gives agents caller context before they answer, records and transcribes every call, and posts summaries and next steps into Alto Timelines without anyone taking notes.
Call summaries automatically sync into both the contact timeline and the relevant property timeline inside Alto. Agents can also select the relevant property during the call so summaries and notes are posted to the correct records automatically.
Managers gain access to dashboards covering enquiry conversion, missed calls, estimated revenue value of unconverted enquiries, sentiment analysis, agent scoring across introduction, rapport, active listening and closing, performance leaderboards, and real-time call activity across branches and departments.
You need Yo Telecom telephony to run Alto Connect. If you’re already a Yo Telecom customer, you connect your existing account and choose which branches to activate. If you’re not, Yo Telecom manages the move from your current provider, funds the hardware, and covers the exit fees on your existing contract.
Yes. You set the recording and transcription rules to match your agency’s compliance policy. Alto stores all recordings, transcripts, and summaries securely, processed in line with UK GDPR with permission-based access, consistent with the rest of Alto.
Alto Connect scores calls on introduction, active listening, rapport building, and closing, and managers control who sees it. How the scoring is configured can be adjusted on request too.
Alto Connect suits agencies with 5 or more users and heavy inbound call volume. Multi-branch groups get the most from it, because the visibility compounds across teams and branches. Agencies taking only a handful of calls a day will see less from it.
Connect is available now. Book a demo today to see how it can work for your agency.
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