Felicity picks up the routine work across sales, lettings, and property management, from tenant enquiries to maintenance triage, without your team ever leaving Alto.
LightWork AI
Felicity is LightWork AI’s agent for residential agencies. She answers calls, messages, and emails across lettings, sales, and maintenance, qualifying leads, booking viewings, and triaging repairs automatically, all synced with Alto.
Category: Property Management
Business focus: Sales and Lettings
Why integrate with LightWork AI?
Workflow automation
Rapid lead conversion
Around half of property enquiries land after the office closes, and the agent who replies first wins the instruction. Felicity answers every enquiry in seconds, qualifies it, and books the valuation, so no lead sits waiting until Monday.
Live data sync
Felicity syncs property and tenant data with Alto in real time. No double entry, no copying details between systems, no records drifting out of date.
What is LightWork AI?
Felicity, by LightWork AI, is an AI agent that handles the repetitive admin across the three sides of a residential agency: sales, lettings, and property management.
What she handles:
- Lead qualification and booking (sales): answers the enquiry, qualifies it, and books the valuation.
- Lead qualification and booking (lettings): screens and qualifies every enquiry, then books the viewing, 24/7.
- Maintenance triage: logs the fault, triages by urgency, assigns an approved contractor, and tracks it to resolution.
- Resident helpdesk: routine tenant queries answered 24/7 across phone, email, and WhatsApp.
One agent, one place. Felicity gives your team oversight of every enquiry and frees them to spend their time on relationships and revenue, not admin.
What can you do with Alto & LightWork AI?
Felicity connects directly to Alto and reads and writes data both ways, so your records stay current without anyone keying them in twice. She handles routine enquiries and maintenance in the background, and brings a person in the moment something needs a decision. Your property managers, letting agents, and negotiators spend less time on admin and more on growth.
Need more information?
If you are an Alto customer but don’t yet have an account with LightWork AI, please fill out this form and LightWork AI will contact you with more information about this integration.
Already a LightWork AI & Alto user?
Log in to Alto and integrate LightWork AI now
