PropertyFile brings maintenance reporting, documents and property updates together in one convenient tenant and landlord portal for letting agents.
PropertyFile is included in your subscription.
From dripping taps and broken boilers to tenancy agreements and landlord statements, there’s no shortage of things to keep on top of as your property management portfolio grows. Having a simple way to manage it all makes life easier for everyone.
How PropertyFile works
Ask your tenants and landlords to PropertyFile from Alto. They’ll get an email with a link to set up their account on your branded portal.
Tenants report and track maintenance, find their documents and check their rent and deposit details. Landlords download statements and keep an eye on maintenance jobs.
Reports and requests come straight into Alto so your team can take prompt action. Everything is automatically logged against the property record.
Tenants can report issues through PropertyFile at any time, day or night, and can track progress on any repairs. Each report is logged in Alto so your team can keep track of requests.
Landlords can log in whenever they like to download documents and track maintenance jobs. It’s a simple way to keep them informed and involved throughout the tenancy.
PropertyFile carries your agency’s branding, so tenants and landlords see your name, not ours. You control which documents they can access, and the portal is included with Alto at no extra cost.
Keep on top of your growing portfolio
Provide a better, branded experience
Alto has two separate portals for different stages of the lettings process. PropertyFile helps tenants and landlords report maintenance, access documents and stay informed after a tenancy starts. Keyflo handles landlord onboarding, checks and paperwork before a property is let.
PropertyFile is Alto’s tenant and landlord portal for letting agents. It gives tenants and landlords a secure place to report maintenance, access documents and stay up to date with their property. Requests are logged against the property record in Alto, so your team can easily keep track and prioritise requests.
Yes. PropertyFile is a property management portal that’s included with your Alto plan at no extra cost. There’s no separate subscription needed to give tenants and landlords access to the portal.
PropertyFile and Keyflo are two separate Alto portals used at different stages of the lettings process. Keyflo handles landlord onboarding, checks and paperwork before a property is let. PropertyFile is for ongoing property management once a tenancy starts, including maintenance reporting and access to documents.
Tenants can log in to PropertyFile and report maintenance issues online at any time. Each report is logged against the property record in Alto, where your team can review it and manage the repair. Tenants can also track progress through the portal.
Landlords can use PropertyFile to download statements, access documents, check property details and follow maintenance jobs. They can log in whenever they need an update, without having to call or wait for your office to open.
Yes. PropertyFile is a branded tenant and landlord portal, so your clients see your agency’s name and branding when they log in. You can also control which documents tenants and landlords can access.
Your agency sends tenants and landlords an invitation to PropertyFile by email. They follow the link to your branded portal and set up their account. Once registered, they can log in and will have immediate access to everything they need.
If you already use Alto, PropertyFile is included in your subscription. You can follow the setup instructions in the Alto Help Centre to activate the portal and start inviting tenants and landlords.
We’ll show you around and help you decide if it’s right for your agency.
