Every call is a chance to win an instruction. Here’s how four agencies make sure they never miss one.
Your phone rings. Do you know who’s calling, what property they’re interested in, or whether they’re already a client before you pick up?
For most agencies, the answer is no. Calls come in cold. Negotiators scramble for context. Vendors get asked the same questions twice. And when a call ends, someone still has to write up the notes.
Alto Connect changes that. It’s Alto’s telephony integration, built with Yo Telecom, that turns every phone call into a fully logged, instantly useful part of your CRM.
We asked four agencies (from different sizes and regions) how Alto Connect has made an impact.
What Alto Connect actually does
Alto Connect sits on top of a phone system that connects directly to Alto. When a call comes in or goes out:
- You see who’s calling before you answer. Their name, their linked property, vendor or applicant record, and their history with you. All on screen, instantly.
- You dial straight from the contact record. No hunting for numbers, no mis-dials.
- The call is recorded, transcribed and summarised automatically. No note-taking during the call, no typing up afterwards.
- Everything lands on the contact timeline. Anyone in the branch can see what was discussed and what happens next.
- A dashboard shows call volume, answer speed and team activity. Useful for coaching, and useful for providing service levels.
Real agencies, real results
“It’s saved us huge amounts of time and effort” – Corrie & Co
Corrie & Co is a family-run agency with 27 staff across three branches in West Cumbria, handling both sales and lettings.
“Alto Connect’s transformed our business. It allows us to immediately see who’s calling, what it’s linked to, which property, which vendor, which client. It immediately prepares us for the call… The AI summary saves us so much of our note-taking, it could be up to sort of an hour a day for taking maybe fifty to one hundred calls.” – Morgan Corrie, Property Sales Director, Corrie & Co
For a multi-branch team, that’s not just personal time saved, it’s a dashboard giving owners visibility across every branch, and a way to “champion the team” by spotting where coaching is needed.
“It’s by far superior to anything we’ve used in the past” — Hunters Wetherby
Hunters Wetherby is a 15-year-established franchise in the Yorkshire market town of Wetherby.
“Under our old system it was very sort of prehistoric. Staff would be writing notes down, then that would take time being processed onto the system… With the process we have now, it’s quick, it’s more efficient and more dynamic.” – Justin Johnson, Franchise Owner, Hunters Wetherby
The transcript and pop-up weren’t just a time-saver, they gave management peace of mind that calls were being handled correctly, and gave the sales team a live view of who needed a callback that day.
“A bit of a no-brainer investment” — Base Property Specialists
Base Property Specialists is a five-person, London-based lettings and property management specialist, established in 2004.
“One of the huge primary concerns for us was capturing transcripts and recordings of our calls and making that really accessible… [Alto Connect] pops up so we know instantly before we answer the phone… It’s such a nice touch to be able to pick up and go, ‘oh hi Bill’ or ‘hi Sarah’… I think if you’re an agent watching this and you don’t use a system like this, you’ll quickly realise these funny little tasks eat massively into your day.” – Kristjan Byfield, Co-founder, Base Property Specialists
Worth noting: this is a small, tech-forward team that evaluated call recording and CRM integration as their two non-negotiables before choosing Yo Telecom over other providers — a useful proof point if you’re weighing this up the same way.
“Worth the money, from a legislation point of view” — Sally Hatcher Estates
Sally Hatcher Estates is a Canterbury-based lettings agency, run by Sally Hatcher, who has 33 years’ experience in the local market.
“Having the AI summaries gives me peace of mind that we’ve not missed any evidence that we may need, or any information that may be relied on at a later date… If another agency approached me, I’d recommend they look at Alto Connect. Certainly from a legislation point of view and a time-saving point of view. Definitely think it’s worth the money.”
— Sally Hatcher, Owner, Sally Hatcher Estates
With the Renters’ Rights Act increasing the evidence and record-keeping burden on letting teams, this is arguably the sharpest-edged use case of the four: Alto Connect as a compliance safety net, not just a productivity tool.
Why it matters for your business
- Business owners and directors get management information that used to live in someone’s head or a scribbled note. Get better handovers, fewer dropped balls, and (per Sally Hatcher) a genuine compliance safety net.
- Branch and lettings managers get visibility into call activity without having to ask, plus dashboard reporting to manage service levels and coach the team.
- Negotiators get less admin, more selling time. Means no note-taking mid-call, no re-explaining who a caller is.
- Multi-branch and franchise agencies get standardised call handling and recording across every branch, so quality doesn’t depend on who picks up.
What’s involved in switching
Alto Connect is delivered through Alto’s partnership with Yo Telecom, so moving your calls across does mean switching your phone provider to Yo Telecom rather than bolting Alto Connect onto whatever you use today. Your account manager can talk you through what that means for your branches and timeline.
Get started
If missed context on calls is costing your team time or leaving gaps you can’t afford from a compliance standpoint, Alto Connect is worth a look.
